Tony Fernandes CEO Blog

What a hectic two weeks, it has been. First Barcelona then Monaco which was a fantastic race with Heikki finishing as the quickest driver among the new teams; then it was a whistle stop in Tokyo to collect the Nikkei prize.

What really ended the week on a high though was AirAsia being named the Best Low Cost Airline by Skytrax for the second year running. This award means a lot to us for two reasons. First it is the second consecutive year which we’ve been given the accolade and second, the Skytrax survey is an independent worldwide passenger poll. Winning this gives us public and global recognition for the hard work we put in at AirAsia. For this I’m giving our AirAsia AllStars thumbs up for a job well done.

Operating more than 2,000 flights a day to move 24 million people over 120 routes while ensuring that we keep costs down, is truly a massive logistical feat and I am very proud that we have made it to be of world class standards.
They say that being at the top can be a curse because it leaves you nothing more to aim for. I reckon that’s only true if you don’t aim to stay there. What we would really like now is to score a hat trick and win this award again next year. Ultimately we would like to one day be voted as not only the world’s best low cost airline but the world’s best airline, period.

To get there I’m well aware of ways we can make things better. That’s why we take in and listen to all feedback and complaints from our guests, no matter how small. From queues to the in-flight experience to booking and the response from our guest support; we are working out ways to improve and serve our guests better.

I realise AirAsia is a subject that evokes strong emotions from people perhaps owing to our rather unique history, but mostly because so many of you fly with us. We will never forget that it is because of our guests that we are the success we are today. So yes, we know we’re not perfect but we’re sure as hell going to try to be.

Thank you all for your support.