Tony Fernandes CEO Blog

In running an airline there will be high points and low points. It gets pretty low when we hit brick walls when dealing with Malaysia Airlines and Malaysia Airports. At moments like these you do wonder if you got what you bargained for. But then along comes a high moment; a smile, a cheer, a thumbs up, or a note thanking us for making someone’s life better and suddenly, your spirit is revived.

Today I experienced a high moment when I got an email from one of our employees. He joined us as a guest service agent when AirAsia first started out, later enrolling into our first cadet pilot programme. He’s chalked up enough flight hours since and will soon embark on a course to earn his fourth gold bar - to become captain.

Despite all that has been unfairly put before us we will still do our bit to change people’s lives; this note is testament to that.

Hi Boss,

I hope that this email finds you in good spirits and good health.

As I compose this email, I can’t help but smile as I reminisce about the transition from where I was to where I am now, and it would not have been possible without you.

When I first joined AirAsia as one of your pioneer customer service agents, I never ever thought I would someday fly an airplane. After a couple of months in customer service, I eventually moved to the purchasing department where I learned so much and I really enjoyed every minute of it. The opportunities for career advancement in AirAsia is beyond doubt above all expectations.

I also want you to know that things are looking up for me, and after years of flying as a co-pilot , I’ve been given the opportunity to excel further. I’m now in the midst of doing my command course, and if all works well, I’d soon be your man on the left side of the cockpit.

I hope you have a great day boss, and do keep up what you do best, which is to continue doing wonders for the company.


Warm regards,

Literally …“Keeping my head in the clouds and feet on the ground” :)