Tony Fernandes CEO Blog

What a hectic two weeks, it has been. First Barcelona then Monaco which was a fantastic race with Heikki finishing as the quickest driver among the new teams; then it was a whistle stop in Tokyo to collect the Nikkei prize.

What really ended the week on a high though was AirAsia being named the Best Low Cost Airline by Skytrax for the second year running. This award means a lot to us for two reasons. First it is the second consecutive year which we’ve been given the accolade and second, the Skytrax survey is an independent worldwide passenger poll. Winning this gives us public and global recognition for the hard work we put in at AirAsia. For this I’m giving our AirAsia AllStars thumbs up for a job well done.

Operating more than 2,000 flights a day to move 24 million people over 120 routes while ensuring that we keep costs down, is truly a massive logistical feat and I am very proud that we have made it to be of world class standards.
They say that being at the top can be a curse because it leaves you nothing more to aim for. I reckon that’s only true if you don’t aim to stay there. What we would really like now is to score a hat trick and win this award again next year. Ultimately we would like to one day be voted as not only the world’s best low cost airline but the world’s best airline, period.

To get there I’m well aware of ways we can make things better. That’s why we take in and listen to all feedback and complaints from our guests, no matter how small. From queues to the in-flight experience to booking and the response from our guest support; we are working out ways to improve and serve our guests better.

I realise AirAsia is a subject that evokes strong emotions from people perhaps owing to our rather unique history, but mostly because so many of you fly with us. We will never forget that it is because of our guests that we are the success we are today. So yes, we know we’re not perfect but we’re sure as hell going to try to be.

Thank you all for your support.

In New York city for the entire day. And meeting media and building the brand is part of the agenda. Have attached some of the interviews that I do abroad and it touches on many issues which includes important topics such as how do we build a worldwide brand. Recently, I had tea with The Economist and thought it might be something that you would like to see.

Here's another that I ran through with Mike Gascoyne and BBC on the Lotus F1 dream. We need to be at the forefront and be ambassadors of our brand and be passionate about our involvement. The link for BBC is as follows:

http://news.bbc.co.uk/sport2/hi/motorsport/formula_one/8362515.stm

The essence of brand building is that we must first embrace what the brand means and what it should symbolise to the world. Armed with that, we go out with conviction and we preach that far and wide with all the latest technology and with the most effect we can.

Hope you enjoy these videos and fully embrace the value of integrating mass media with your brand. Be passionate about your brand and be all you can be. Will check back soon from New York. Have a good day all.

Are you ready for this?

Manchester United have just approached me on whether AirAsia would be interested in becoming their shirt sponsor. Yes, you read that right. The world's most famous football club wants to proudly wear shirts bearing the name and logo of a Malaysian-born global brand. Doing this would be a first for a Malaysian company and would truly solidify us as a global brand. This pure acknowledgement of us, AirAsia as a global brand to be reckoned with is simply a moment where you just step back and say, “Wow! We’re actually there right now!”.

From the business front, its simply astonishing as it clearly shows how we have progressed as a brand and that this little Malaysian company has gone so far in a mere 7 years to raised our brand to such high levels.

Heres the million dollar question, or rather the multi-million dollar question: Do I commit to the shirt sponsorship of Manchester United?

What do you think? So, should AirAsia do it? Have your say on my blog, and you may, just may soon be seeing this:

Make some noise in here people.

The past few weeks displayed to me the power of a brand. Many have asked for tips. There are tips on each of my posts. Some subtle whilst others are direct. But this post is direct one. As a businessman or businesswoman the lesson here is not to neglect your brand and always invest in your brand.

The brand.

The value of a brand is hard to quantify and investment in a brand is always hard to justify but the last few weeks showed me how important it is and how our investment over the last 6 years has paid off handsomely.

For the past few weeks, I have attended the Forbes Global CEO Conference, JATA World Congress Tourism Congress and the World Low Cost Airlines Congress 2008 as keynote speaker. What struck me was that in 6 years from all parts of the globe AirAsia has become synonymous with low cost travel.

What does that mean? It means that when someone thinks of low cost travel in Asia they think AirAsia. When someone wants to partner with a low cost airline they think AirAsia. When we need to make new contacts, look for finances and build new relationships, it's much easier as everyone knows AirAsia. So the extra revenue, time and cost savings can all arise by promoting your brand.

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The A380 experience. I haven't flown SIA for a long time certainly not on long haul as I used to get a discount from MAS (but please note used to hahaha). I have been flying the Gulf Airlines as they are cheaper but decided to treat myself and fly on SQ A380 in their suites.

The picture tells a million words even though I'm pretty lousy photographer. But it is a wonderful sight to behold and an amazing piece of engineering.

But what amazed me before I talk about the title was how happy the SIA crew were to see me. They all said that AirAsia had made a big difference to their lives both from the fact they could fly more and the fact that our company showed that you don't need to put people in boxes. That AirAsia had allowed cabin crew to be pilots, boys who carried bags to be pilots, call center staff to be Station Managers. It was great to hear all of this. But the best part of the conversation was that we gave from our heart and that we put our employees first.

It was strange hearing it from a Singaporean staff as sometimes I even feel my own staff don't realize but it was a great feeling nevertheless. It was a wonderful feeling that a Malaysian company of only 6 years can impact an airline that has clearly been the world's best. But that's my thought for the day.

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